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Help

Help system for the JCU HPC unit.

Please send an Email to hpc.operator@jcu.edu.au for assistance until this message is removed.  Some guides as to "subjects" that you could contact HPRC staff about.

  • HPRC Account - problems with authentication/authorization on HPC systems.
  • Desktop - problems experienced accessing/using HPC software/services on you desktop.
  • Cluster - problems with software or services on the HPRC cluster/login nodes.
  • Software Request - we don't have software installed that you require for your research.
  • Suggestions - how do you think we could improve your HPRC experience.

Notes:
If you are experiencing problems, please provide as much detail as you can.
HPRC staff have very limited access to Microsoft Windows.  Some requests may be fulfilled quicker by seeking help elsewhere (e.g., IT support).