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Help system for the JCU HPC unit. NOTE: Be sure to use a descriptive subject and include as much information as possible in the body.
2009 Update: The RT system is in a state of disrepair. Please send an Email to hpc@jcu.edu.au for assistance until this message is removed.
Find the queue related to your issue and enter a request ticket.
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Account Help
- problems with authentication/authorization on HPC systems.
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Desktop Help
- problems experienced using HPC software/services on you desktop. IT support should be consulted for other desktop support.
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Cluster Help
- problems with cluster software or services running on the cluster.
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General Suggestions
- a place to make suggestions on how you think we could improve your HPC experience.
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General Help
- if you need assistance with something that doesn't fit into any of the above categories.